Payment and Subscription Policy

Effective Date: November 25th, 2023

Thank you for choosing Khaos Fitness as your online training and coaching partner. Our payment and subscription policy is designed to ensure clarity, transparency, and a positive experience for all our clients. Please carefully review the following details:

  1. Payment Schedule: Payments for Khaos Fitness services are scheduled on either a monthly or biweekly basis, depending on the selected subscription plan. The client has the flexibility to choose the payment frequency that best suits their needs.
  2. Cancellation and Pause Policy: Clients not under a coaching or training contract or enrolled in a long-term package have the option to cancel or pause their subscription at any time. This can be done through the client's online account portal. Please note that cancellations or pauses must be initiated before the upcoming billing cycle to take effect.
  3. Refund Policy for Monthly Membership: For clients enrolled in the monthly membership, once a payment is made, there will be no refund for that month or biweekly payment. Services will remain accessible until the end of the current payment period, even if the client chooses to cancel or pause their subscription.
  4. Long-Term Packages: Clients under a long-term package are committed to the agreed-upon payment schedule for the duration of the package. Any changes to the package or payment frequency must be discussed and agreed upon by both parties.
  5. Payment Methods: Monthly and biweekly subscriptions are set for automatic renewal unless the client opts to cancel or pause their services. Clients will receive a notification prior to the renewal date, and it is their responsibility to manage their subscription.
  6. Communication: Any changes to the payment policy or billing procedures will be communicated to clients through email or the client's account portal. It is the client's responsibility to stay informed about any updates.
  7. Client Responsibilities: Clients are responsible for managing their subscriptions, including cancellations or pauses, through their online account portal. Failure to do so may result in automatic renewals and subsequent charges.
  8. Contact Information: For any questions or concerns related to payments or subscriptions, clients can contact the Khaos Fitness support.

By continuing to use Khaos Fitness services, you acknowledge and agree to abide by the terms and conditions outlined in this payment and subscription policy.

Thank you for choosing Khaos Fitness. We're committed to helping you achieve your fitness goals!

Best regards,

Khaos Fitness Team